Wealth Management Administrative Assistant

Are you a self-starter who enjoys working independently and as part of a team?

Do you enjoy working on systems and have high attention to detail?

Do you have experience working within an insurance, investment or asset management environment?

Our client, an authorised financial services provider in Cape Town, is looking for an organised and efficient Administrative Assistant to assist a team of Financial Advisors with the processing of all financial administration for new and existing clients, record keeping and data capturing.

Essential: Grade 12 / Matric

Advantageous: Diploma or undergraduate degree

Essential: A minimum of 3-5 years previous administrative experience within an insurance, investment or asset management environment (financial advisory company)

Essential: Experience in Elite Wealth or other CRM system/s.

Essential: Strong working knowledge of Microsoft Office suite (Word, Excel and Outlook)

Essential: An understanding of each product i.e. Risk Cover, Retirement Annuities, Investments, Preservation Funds, Pension & Provident Funds, Living Annuities, Medical Aids and Employee Benefits.

Key responsibilities include:

• Communicating with clients telephonically and electronically.
• Compliance: FICA, FAIS & Due Diligence (data gathering and filing).
• Data Capture – on CRM system (Elite Wealth) – updating existing and new client info & record keeping (workflows / tasks).
• Forms administration (Pre-populating apps, sending to clients, managing the return and capturing of the forms / submitting to the Financial Institute) – for investments, risk, medical aid and Employee Benefits.
• Processing instructions – redemptions, Section 14, 37 & 42 Transfers, adhocs and switches for local and offshore investments for clients.
• Preparation of client quotes and comparisons with the various Financial Service Providers.
• Working with the paraplanner to prepare client proposals.
• Preparation of reports, agendas, presentations and spreadsheets for internal meetings and meetings with clients.
• General admin support.

Job requirements include:

• Strong verbal and written communication skills with the ability to liaise with clients and financial service providers / institutions effectively and respond to queries and deal with complaints in a calm and rational manner.
• Good telephonic manner.
• A highly organised and efficient individual who is able to multitask, work well under pressure and who is deadline driven.
• Systems oriented with high attention to detail and the ability to follow policies and procedures.
• A proactive, service oriented individual who uses their initiative to ensure excellent service and that performance is always of a high standard.
• Ability to analyse and understand insurance policies with a knowledge of the industry’s professional terminology.
• A highly honest and ethical individual who is confidential and discreet.
• Comfortable with a corporate culture and able to conduct oneself professionally within legal and financial environments.