Human Resources Manager (Hospitality)

Are you an experienced HR professional with a passion for driving high-performance teams across multiple hospitality properties?

Do you thrive in managing Industrial Relations while ensuring full compliance with South African labour legislation?

Are you looking for a dynamic, multi-site role where you can influence culture, support leadership, and enhance HR practices across a group environment?

Our client, a leading hospitality group operating a portfolio of hotels and lodges across South Africa is seeking an experienced Human Resources Manager to manage and strengthen their HR operations, Industrial Relations, and people strategy across multiple properties.

This role reports directly into the Group General Manager.

Essential: 3–5 years’ experience working as an HR Manager or Assistant HR Manager within a hospitality (hotel or lodge) environment

Essential: Bachelor’s Degree in Human Resources, Industrial Psychology, or related field

Essential: Industrial Relations (IR) expertise, including strong knowledge of South African labour laws, disciplinary procedures, dispute resolution, and CCMA processes

Advantageous: Payroll systems experience (e.g. SAGE)

Key Duties & Responsibilities:

• Develop and implement HR strategies, policies, and procedures aligned with business objectives
• Oversee recruitment across multiple properties, including workforce planning and onboarding
• Ensure compliance with labour legislation (BCEA, LRA, EE Act, OHSA) and internal policies
• Manage Industrial Relations processes, including disciplinaries, grievances, CCMA preparation, and union engagement
• Support leadership teams in driving a high-performance and service-focused culture
• Oversee performance management processes and employee development initiatives
• Implement training and development plans to enhance staff capability and service standards
• Manage payroll coordination, including salaries, benefits, leave, and statutory requirements
• Maintain accurate HR records, reporting, and HRIS systems across all properties
• Drive employee engagement, wellness initiatives, and retention strategies
• Provide HR guidance and support to management and staff across multiple sites
• General HR administration and ad hoc HR projects

Key Requirements:

• Proven experience as an HR Manager within the hospitality (hotel or lodge) sector
• Strong knowledge of South African labour legislation and HR best practices
• Experience managing HR across multiple sites or properties
• Solid Industrial Relations experience, including union interaction
• Strong leadership, interpersonal, and communication skills
• Ability to manage diverse and multilingual workforces
• High level of emotional intelligence and conflict-resolution skills
• Strong organisational and administrative capabilities
• Payroll systems experience (e.g. SAGE) advantageous
• Ability to travel between properties and operate in a fast-paced environment